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Home FAQ
Q1: What details are required to create my exchange account?

A1: We tried to simplify the signup process, we only ask for-

  • Name
  • Email id
  • Address
  • Pincode
  • City
  • State
  • Country
  • Phone Number
  • Password

Please check the image below:

Q2: Which digital assets are available to purchase?

A2: The following virtual Currencies are available on:

  • Dividend Token (SXDT)
  • Utility Token (SXUT)
Q3: How do I send digital currency to another wallet?

A3: Select the Cryptocurrency from the dropdown menu, then opt for SEND option, for wallet only receiver mobile is required.

For other wallet (except ) receiver address is required.

Check Network Fee

  • Minimum of 0.0001 worth BTC can be sent..
  • Additional mining fee upto 0.0005 BTC exclusive of sending amount will be charged.
Q4: How can I receive cryptocurrency from another wallet?

A4: If you'd like to receive digital currency from another wallet, please follow the below steps.

  • 1) To receive bitcoins from another BTC wallet, you need to generate a bitcoin address
  • 2) Click on Receive on the Dashboard
  • 3) Click on 'Generate Receiving Address' to generate receiving address
  • 4) A new address is generated along with QR code
  • 5) You can either copy and share this address with sender or ask them to scan QR code
  • 6) Transaction can be viewed in History after 6 blocks confirmation on the network
Q5: How do I sell a crypto?

A5: Follow these steps-

  • 1) Click on the Crypto symbol at the top right of the Dashboard screen
  • 2) Choose the crypto you want to sell from bottom right of the screen
  • 3) Enter the selling amount and click on sell
  • 4) The amount will be debited from your wallet and you'll receive the invoice in your registered mail
Q6: How do I buy a crypto?

A6: Follow these steps-

  • 1) Click on the Crypto symbol at the top right of the Dashboard screen
  • 2) Choose the crypto you want to buy from bottom right of the screen
  • 3) Enter the buying amount and click on buy
  • 4) The amount will be debited from your wallet and you'll receive the invoice in your registered mail
Q7: I sent funds to the wrong address. How do I get them back?

A7: Because of irreversible nature of cryptocurrency protocols, transactions cannot be canceled or reversed once sent. In this scenario, it would be necessary to contact the receiving party and seek their cooperation in returning the funds. If you do not know the owner of the address, there are no possible actions you can to take to retrieve the funds. Because of this, it is consequential to exercise caution when sending. It is constantly suggested that you double-check the address you are sending to precisely coordinates the address of the beneficiary before sending.

Q8: How much my account is secure/Do you offer 2-factor authentication?

A8: takes substantial secure measures to keep your account protected and we do recommend some additional help to protect your account from unauthorized access. Please note will never be ask for your credentials nor the 2-factor authentication code.

Q9: How am I protected from being scammed?

A9: All online trades from us are protected by service. Each account protected with 2 factor authentications. support will never ask for your login credential.

Q10: How long does it take to receive my order?

A10: By, and large, it takes around 10 minutes to discover each block. The normal block time can really be somewhat shorter or longer in the event that the aggregate hash intensity of the cryptocurrency arrange is developing or contracting. Disregarding this detail, however, this is the reason 6 affirmations take around 1 hour overall.

Q11: What are network fees?

A11: We charge a network fee for Bitcoin withdrawals from your wallet to an external Bitcoin wallet. A Network fee is required to ensure your transaction is confirmed by the Bitcoin mining network and fluctuates based on volume on the network. does not profit from it. We currently select a high-priority fee, to ensure fast confirmation on the blockchain. You need to have enough funds to cover the network fee. Actual fees fluctuate based on Bitcoin network volume. A network fee is calculated at the time of a transaction and it will always be shown in the confirmation step before the transaction completes. does not profit from this fee.

Q12: Is there any other service Fees?

A12: No! - does not charge any sales tax or additional fees above what is quoted on the store location page.

Q13: I have made a purchase but it didn’t seem to go through?

A13: It might only happen due to some technical issues such as server went down, internet going down in the device and many more. If the payment is deducted from your account then as per your bank policy definitely the money will be credited to your account

Q14: What happens when bitcoins are lost?

A14: At the point when a user loses his wallet, it has the impact of evacuating cash unavailable for general use. Lost bitcoins still stay in the blockchain simply like some other bitcoins. In any case, lost bitcoins stay torpid perpetually in light of the fact that there is no chance to get for anyone to find the private key(s) that would enable them to be spent once more. As a result of the law of supply and demand, when less bitcoins are accessible, the ones that are left will be in higher request and increment in incentive to adjust.

Q15: What happens if someone sends bitcoins to my wallet and i'm offline?

A15: Try not to freeze, the Bitcoins will show up in your wallet whenever your turn on your gadget and synchronize with the network. At whatever point a trade happens, it is noted in the blockchain and set away on all computers which use Bitcoin programming. When you get the refreshed blockchain off of one of the computers associated with the system, your exchange will be checked and the Bitcoins will appear in your wallet. You just need your wallet when you wish to burn through cash, else you can keep it disconnected and all the Bitcoins will be included whenever you interface with the network.

Q16: Why does synchronizing take so long?

A16: Synchronizing takes an extended amount of time only when the user chooses to use a full node client. These clients download and verify all network transactions that happened in the past. Some clients need this additional data to be able to calculate your spendable balance and in order to make new Bitcoin transactions. These calculations are based on previous transactions which might take some time to download, depending on your bandwidth and processing power. There are other clients that don’t require this additional data, but it should be noted that in order for Bitcoin to remain secure and protected enough users need to be using the full node clients. The Bitcoin community understands the value of using full node clients and there are plenty users choosing to do so.

Q17: How to invest in Bitcoin?

A17: Various buyers of Bitcoin and distinctive cryptographic types of money believe that these advancements can change the budgetary world and upset the status region of undertakings. They see bitcoin, similar like gold, and they take after a whole deal hand-holds procedure.

Q18: How does Bitcoin work?

A18: Bitcoin works by recording each trade that occurs on its framework in all nodes of the framework. This excess guarantees that an awful performer can't change or erase an exchange by undermining a solitary purpose of failure. Each user of the Bitcoin network has an open private encoded key match and utilize their open keys as their record number or address. For example, if X sends Y one Bitcoin, X will send it to Y's public key address. Transactions themselves are affirmed and added to the blockchain system through a method called "mining," which similarly is the procedure by which new Bitcoins are familiar with the system.

Q19: What is Bitcoin Cash?

A19: Bitcoin Cash is the result of a “hard fork,” which is a splitting of the blockchain into two separate new ledgers, but both conserving whatever came before it. One of the new chains is maintained by the original protocol and code while the second, order to execute new code or add additional features and functionality. Bitcoin Cash forked off in order to raise the number of transactions that can be fitted under a block in an effort to minimize transaction charge and confirmation times, but this has created something of an ideological split in the Bitcoin community among those who claim that one versus the other incarnate the “original spirit” of the Bitcoin project.

Q20: Is Bitcoin Cash different from 'Bitcoin'?

A20: Yes. Bitcoin and Bitcoin Cash is different, the succession of the Bitcoin project is Bitcoin cash as peer-to-peer digital cash. It is a fork of Bitcoin blockchain ledger, with upgraded consensus rules that allow it to grow and scale.

Q21: If I own Bitcoin, do I automatically own Bitcoin Cash too?

A21: Any buyer holding bitcoin at the same time bitcoin cash created become an owner of bitcoin cash. Meaning of this that Bitcoin holders as of block 478558 (August 1st, 2017 at about 13:16 UTC) have the same quantity of Bitcoin Cash as they had Bitcoin at that time. In case of third-party exchange, you must inquire with them about your Bitcoin Cash.
Any transactions between Bitcoin and Bitcoin Cash after the August 1st ledger split are completely separate. Meaning of that Bitcoin Cash does not include after the split in any Bitcoin acquired.

Q22: How is transaction replay being handled between the new and the old blockchain?

A22: Transactions of Bitcoin Cash use a new signature, the flag SIGHASH_FORKID indicates hashing algorithm. On the legacy blockchain, these signatures are not valid. This obstructs Bitcoin Cash transactions to being replayed on the Bitcoin blockchain and vice versa.

Q23: Why was a fork necessary to create Bitcoin Cash?

A23: The legacy Bitcoin code had a maximum limit of 1MB of data per block, or about 3 transactions per second. Although technically simple to raise this limit, the community could not reach a consensus, even after years of debate.

Q24: Was the 1 MB block size limit causing problems for Bitcoin?

A24: Yes, Capacity hit the 'invisible wall' in 2017. Bitcoin became unfaithful and Fees skyrocketed, buyers not able to get their transactions confirmed, even after days of waiting.
Bitcoin stopped growing. Many business and investors, users and merchants abandoned Bitcoin. Its market share plummeted from 95% to 40% along with other cryptocurrencies.

Q25: Does Bitcoin Cash fix these problems?

A25: Yes. The block size limit instantly raised to 8MB in Bitcoin Cash as part of a massive on-chain scaling approach. There will be a wide capacity for everyone's transactions.
Bitcoin Cash will resume with Low fees and fast confirmations. The network will be allowed to grow again. Users, merchants, businesses, and investors will return.

Q26: Why didn't Bitcoin raise the block size if it was easy?

A26: The created original vision of peer to peer electronic cash has not understood and agreed by some of the developers. Instead, they preferred Bitcoin become a settlement layer. Some users trusted these developers, while some others acknowledged that they were leading the community down a different road than expected. These two very different visions for Bitcoin are largely repugnant, which drive to the community divide.